Welcome to the Trentino Alto Adige shop


These general conditions of sale issued by Marcialonga Soc. Coop. (the “Seller”) on www.marcialonga.trentinoaltoadige.shop, are part and parcel of the sales contract stipulated between the Seller and the buyer.
The forwarding of a purchase order by the Buyer to the Seller implies full acceptance of these General Conditions. After concluding the purchase order, the buyer must keep both the General Conditions and the Purchase Order that have been already accepted.

1. Product
1.1 The General Conditions refer to the online purchase on www.marcialonga.trentinoaltoadige.shop
1.2. The Seller warrants only the qualitative correspondence of the goods supplied with the values in the respective product specification. Any information or data contained in documents other than the product specification (such as, for example only, leaflets, price lists, catalogues, etc.) does not constitute a statement of warranty or promise of quality.
1.2 The goods can be purchased and delivered only in the countries specified in the Purchase Order. For the other countries, the automatic system will stop the procedure and the purchase remains null and void. It is possible to contact shop@marcialonga.it to agree different purchase terms.

2. Subjects
2.1. The goods are sold by Marcialonga Soc. Coop. – head office in Predazzo (TN) 38037, Loc. Stalimen, 4, Italy, Codice Fiscale/P.IVA 01344240229. For more information:
Phone number +39 0462 501110
Marcialonga Soc. Coop.
Loc. Stalimen, 4
38037 Predazzo (TN) – Italia

2.2. The buyer must provide identification by filling in the Pruchase Order with all the details requested on the form.
2.3. The buyer must be 18 years old otherwise the parental or legal guardian consent is requested.
2.4. The buyer cannot give a false name or data otherwise the Seller reserves the right to legally pursue every violation or abuse, in the interests of and for the protection of all consumers.
2.5 Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability deriving from the issuance of incorrect tax documents due to errors in the data provided at the time of placing the Order online, as the Customer is the only one responsible for their correct insertion.

3. E-Commerce purchase
3.1. The contract is referred to the purchase of goods between the buyer and the seller.
3.2. The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between buyer and seller until the order has been accepted. To place an order, the buyer will be required to follow the shopping process online and press the “Authorize payment” button to submit the order. After this, the buyer will receive an e-mail from us acknowledging that the seller has received the order. Please note that this does not mean that the order has been accepted. All orders are subject to acceptance by the seller, and it will be confirmed sending an e-mail. The contract for the purchase of a product between buyer and seller will only be formed when the seller sends the Shipment Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. The seller will not be bound to supply any other products which may have been part of the order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.
3.3. All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, the seller reserves the right to give information about substitute products of an equal or higher quality and value which the buyer can order. If the buyer does not wish to order such substitute products, the seller will refund any monies that the buyer might have paid.
3.4. In the vent of dispute, the Italian Law shall be applied.

4. Price
4.1. While the seller takes care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product(s) the buyer has ordered, the seller will inform the buyer as soon as possible giving the option of reconfirming the order at the correct price or cancelling it.
4.2. The prizes are expressed in Euro.
4.3. The goods are shipped from Italy.
4.4. The prices displayed on the website include VAT but exclude delivery costs, which will be added to the total amount. The buyer reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

5. Terms of payment
Payment of the price of the Products and the related shipping and delivery costs can be made in the manner indicated in the Order form of the website www.marcialonga.trentinoaltoadige.shop and which are summarized below.
5.1. Bank transfer
Payment must be made no later than 5 working days following the order confirmation, otherwise the contract must be considered automatically terminated and ineffective, and the Seller will receive an order cancellation email.
The products will be shipped only after Marcialonga Soc. Coop. you will see the credit on his Bank account.
The reason for transfer must indicate the following data: seller name and surname and Order number.
5.2. Credit Card
For online orders on our site we accept both credit card and prepaid card payments without any additional charge on the cost of the product and shipping.
If for any reason the Seller intends to make use of the right of withdrawal, once the package is received with the Order, the seller will credit the total amount on the seller Credit Card.
5.3. Paypal
If the Seller has a Paypal account, Marcialonga Soc. Coop. gives the possibility to make payments directly using the email and relative password with which the Seller registered on www.paypal.com.
At no time during the purchase procedure Marcialonga Soc. Coop. is able to know the information relating to the Seller’s credit card (for example, the credit card number or the date of its expiration), transmitted via a connection protected by an encrypted protocol directly to the site of the person managing the electronic payment.

6. Shipping and delivery of products
Each shipment contains: the products ordered; the related purchase receipt. Any accompanying documentation required based on the country of shipment, any information and marketing material.
Upon receipt of the goods at home, the seller asks the buyer to check the integrity of the packages at the time of delivery by the courier. In case of anomalies, the Buyer must have the courier detect and note exactly the same and reject the delivery. Otherwise, the Seller’s ability to assert the rights in this regard will expire.

7. Right of withdrawal
7.1. The consumer will have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days, starting from the day of receipt of the products purchased on the website.
7.2. The return must be requested and authorized from Marcialonga Soc. Coop. The Buyer must send a request to shop@marcialonga.it. It must be specified in the e-mail the codes of the items he wants to return and the type of refund he wants: voucher or partial refund. Marcialonga Soc. Coop. will send an email confirmation that will contain the return authorization number.
7.3. The return of the items is charged to the end customer and must be made through a forwarder of his choice. The document must be completed as indicated in the authorization email received from the Returns Marcialonga Soc. Coop department.
7.4. The returned Products must be returned in their entirety and not on parts or components of them; the returned Products must not have been used, worn, washed or damaged; the returned Products must be returned in their original packaging; the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times; the returned Products must be delivered to the courier within ten (10) working days from the date you received the products.
7.5. If the right of withdrawal is exercised in accordance with the previous conditions the seller can request a refund or a voucher for the value of the return. In the event of a refund, the Seller is required to do it no later than 30 days from the receipt by the Seller of the returned products. Normally the re-credit by Marcialonga Soc. Coop. of the amount initially withdrawn takes place very quickly, but the times by which the re-credit will actually be visible on your current account will depend on the seller’s bank. If the Seller chooses the Purchase Voucher, he must use it strictly within 6 months of issue. The Voucher cannot be combined and must be used entirely in an Order of equal or greater value.
7.6. In case of return, the shipping costs of the replacement items will be paid by Marcialonga while the shipping costs for returning the items will be borne by the customer.
Marcialonga Soc. Coop. also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to the same due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also refund the amount that the Seller has paid as shipping costs.
In the event of exercising the right of withdrawal without complying with the methods indicated above (eg beyond the 10 days provided for by law, or without having completed the online Return Form, etc.), the Seller will send you the Products purchased again by charging you also the additional shipping costs.
The right of withdrawal cannot be applied in the case of customized products at the explicit request of the Seller at the time of placing the Order.

8. Warranty of non-compliant products
8.1. The Seller is responsible for any defect in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
8.2. In particular, in the event of non-compliance, the Seller who has entered into the contract as a Consumer will have the right to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or termination. of the contract relating to the disputed goods and the consequent return of the price.
All return costs for defective products will be support by the Seller.

mail: shop@marcialonga.it
Phone: 0038 0462 501110
Marcialonga Soc. Coop.
Loc.- Stalimen, 4
38037 Predazzo (TN) – Italy

10. Seller Communication
The Seller acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided by the Site.

11. Applicable law, dispute resolution and competent court
These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing imperative rule of the country of habitual residence of the Seller. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and / or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the Seller qualifies as a Consumer, any disputes must be resolved by the Court of Trento of the same according to the applicable law or, at the choice of the consumer in the case of action taken by the consumer himself, by the Court of Trento. If the Seller acts instead in the exercise of his business, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Trento.

12. Changes and updates
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Seller will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.marcialonga.trentinoaltoadige.shop and in relation to purchase orders submitted after that date.